FAQ's

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CARE & MAINTENANCE

For All SHIIR Rugs

Place padding beneath the rug to prevent undue wear. Turn the rug once or twice a year to spread traffic patterns and prevent fading from the sun.

For Hand-Knotted Rugs

Stain resistance can be added for a small charge.

Vacuum once a week or as needed. Turn the beater bar off( this typically means using the “bare floor” setting instead of the “carpet” setting).

Spot clean with mild soap and water or call a trusted professional. Professionally clean once every three to five years, only as needed.

To store, wrap in plastic, add moth balls and tape securely closed.

For PET Rugs

Vacuum once a week or as needed. Turn the beater bar off (this typically means using the “bare floor” setting instead of the “carpet” setting).

Spot clean with mild soap and water. Hang wet rugs to dry thoroughly. Do not leave sitting in water.

For old or stubborn stains a professional rug cleaner may need to be contacted.

To store, roll and wrap in plastic.

For Leather & Hair-on-Hide Rugs

Contact a trusted professional for major spills or stains. In case of spills, blot immediately with a soft, dry, clean cloth. In case of stains, blot with a cloth very lightly dampened with warm water. For stubborn stains, apply a small amount of a mixed solution of water and mild soap such as Palmolive or Dawn. Blot to release the stain and then blot again with a dry cloth. Always blot from the outside of a spill or stain inward toward the center. Never rub, scrub or use a circular motion. Do not use heat. After cleaning, gently pat dry.

To store, roll or lay flat in a breathable cloth bag.

For Leather Rugs Only

Dust periodically with a soft, dry, clean cloth. Do not vacuum. Some leathers are inherently sensitive; always test on an inconspicuous spot before cleaning.

Do not use saddle soaps, oils, abrasives, furniture polish, varnish or other harsh cleaners or solvents. These will negatively impact the appearance of the rug’s surface.

For Hair-on-Hide Rugs Only

Sweep or brush periodically. If you must use a vacuum, take care to use the “bare floor” setting. Never use the beater bar.

Note that it is natural for leather and hair on hide rugs to develop creasing during shipping. Your new rug will soon lay flat.

CUSTOM RUGS

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